Mastering Communication in Conflict: From Fight or Flight to Assertive Strategies
Enhance your skills in communication in conflict by shifting from Fight or Flight to Assertive approaches for better relationships.
Impromtu Speaking – What to Say When You Don’t Know What To Say
Learn how to handle impromptu speaking by quickly sharing a personal story, showing its impact, and ending with a simple takeaway for your audience.
The Power of Networking
The power of networking goes beyond exchanging contacts—it’s about building genuine relationships by focusing on others, helping you lead better and create a supportive, collaborative team environment.
Everyone IS vs Everyone ARE? The Challenge of Indefinite Pronouns
Indefinite pronouns are just that—pronouns for vague or undefined references. They point to unspecified people or things, making them essential for varied communication.
Commonly Confused Words
There are some words that are simply confusing. For instance, when a word has more than one spelling and/or multiple meanings, it may cause you to make a mistake.
See Things Differently
When focused on a problem, and not getting anywhere, try these focus exercises. It will change the way you think when you return to the problem.
Sales and Listening
Your customer knows everything you need to know to close the sale. Learn to listen effectively, and you will be well on your way to closing those deals and building stronger relationships with your customers.
Basic Speech/Writing Plans
Insights About How to Deliver Information to Others When you’re about to deliver information to people, whether it is written or spoken, remember that your audience wants it to be interesting. As you prepare your presentation, consider and choose one of the following basic presentation plans: DIRECT—immediately tell the audience what they need to do or know. […]
Business Writing and Customer Service?
We made it through lockdown, but a lot has changed. Thanks to a lack of face-to-face and an increase in technology use, we find ourselves circling back to a reality where a lot more business is conducted in writing. But how are business writing and customer service skills related? Recently, we were on a call […]