Take A Hard Look At Your Customer Experience
Customer Service FAILure can occur because representatives may not be well trained, the phone system may be too complicated, or the website may be having some issues. But the bigger question is: Does management even know these issues exist? When was the last time you tested your own company’s customer service to experience it firsthand? […]
Self-Knowledge = Better Relationships
It’s a best-practice reminder to help yourself before helping those around you. You’ll be much more useful to others, once you’re OK, right?
Address your needs first, so you can be of maximum use to others when needed. Even the FAA’s Passenger Safety Information Briefing always has people take care of their own needs first (like putting on oxygen masks, if needed), before helping those who need assistance.
A Public Relations Nightmare
Canadian musician Dave Carroll suffered the loss of a valuable instrument at the hands of an airline carrier.
Customer Service – An Emotional Experience
It is ironic that in some Customer Service scenarios, the problem may end up NOT being solved, yet, the customer continues to do business with the provider. In other cases, the problem is solved, and still despite the positive outcome, the customer exits. Why is this? The answer to this question lies in how the customer […]
Phone = Vehicle For Excellent Customer Service
Phone = Vehicle For Excellent Customer Service. The telephone is a powerful and efficient tool for connecting a potential client’s need with a solution.
Customer Service 101
Creating the right customer service image.
“Service” simply means ”work done for another.“