Delegation👉 Why do some Leaders try to do everything themselves?
noun del·e·ga·tion \ de-li-ˈgā-shən \ : the act of giving control, authority, a job, a duty, etc., to another person Have you noticed how some Leaders and Managers try to do everything themselves? Have you wondered why? The answer is a four-letter word that begins with “F.” You guessed it correctly – it’s FEAR. Think of […]
Kasim Sulton: One Word—Focus
Kasim Sulton on Listening: We communicate by spoken word and/or sound. The only way that I can participate in society on any level is by listening.
A Good Time with the Mets at Citi Field
It’s impressive when you find an organization that delivers a great product — and goes beyond to create memorable experiences, again and again. Every aspect of The New York Mets organization works together as a well-oiled machine to make each guest feel special and welcome, every time. Admittedly, I became a Mets fan later in […]
Mark Egan: “Listen and Be In The Moment”
Listening is being acutely aware of the information that we receive from not only our auditory sense, but from our internal awareness of being.
How to Maximize Human Capital ROI
Appeared in HR Professionals Magazine | April 2012 by Richard J. Atkins What’s Good For the Goose (Is Not Always Good For the Gander) Most leaders in industry have realized that employees are productive in different ways. Some work better in the morning, whereas others “come to life” at other times during the day. There […]
Are Listening Skills a Lost Art?
Listening skills require concentration. Focus lets the brain process the words. It is a two-part process, Hearing is only the first step.
Take A Hard Look At Your Customer Experience
Customer Service FAILure can occur because representatives may not be well trained, the phone system may be too complicated, or the website may be having some issues. But the bigger question is: Does management even know these issues exist? When was the last time you tested your own company’s customer service to experience it firsthand? […]
Self-Knowledge = Better Relationships
It’s a best-practice reminder to help yourself before helping those around you. You’ll be much more useful to others, once you’re OK, right?
Address your needs first, so you can be of maximum use to others when needed. Even the FAA’s Passenger Safety Information Briefing always has people take care of their own needs first (like putting on oxygen masks, if needed), before helping those who need assistance.
Leadership, Management, & Supervision
Leadership is hard to define. Ask different people to define leadership management or supervision, and you will get many interpretations, with each person stressing a different area that they deem most important. To lead well, you need to discover what you see as important in a good leader. Leadership Management Defined by others: The Collins English […]