Unlock Your Potential: The Power of a Customer Service Audit
Exceptional customer service is key to loyalty and success. However, there are times when some organizations fail to see things from their customers’ perspective. One of the services that Improving Communications provides is a Customer Service Audit (CSA). This gives a clear and unbiased view of the customer experience. This helps businesses find areas to improve and take […]
3 Pieces of Customer Experience
Customer experience (CX) is a complex and multi-faceted concept. It encompasses everything from the customer’s first interaction with a company to their last. But at its core, CX is all about how customers feel. There are three key pieces to CX: 1. Success Success is the degree to which customers are able to accomplish their […]
A Bad Customer Experience
A Bad Customer Experience – Read a case study of a call gone wrong, and a few tips on how it could have gone better.
Acknowledge – an Important Customer Service Principle
Many times, problem-solving interactions in businesses are moved directly to “the fix.” For some people, that is fine. After all, the customer approached the company to get a solution.
Customer Service – An Emotional Experience
It is ironic that in some Customer Service scenarios, the problem may end up NOT being solved, yet, the customer continues to do business with the provider. In other cases, the problem is solved, and still despite the positive outcome, the customer exits. Why is this? The answer to this question lies in how the customer […]
Phone = Vehicle For Excellent Customer Service
Phone = Vehicle For Excellent Customer Service. The telephone is a powerful and efficient tool for connecting a potential client’s need with a solution.