Ghosted – Effective Customer Service Skills?
Have you ever been in touch with a business and made arrangements with them only to have them go dark at some point during the process? In the dating world, they call this ghosting.
Emotional Intelligence and Customer Service
In the world of Customer Service, it is helpful when someone has a natural empathy for others, but it is even more important for them to develop strong Emotional Intelligence skills.
More Essentials For Customer Service Skills
Last week we talked about 3 Essential Qualities for Customer Service – here are a few more to take under consideration.
A Bad Customer Experience
A Bad Customer Experience – Read a case study of a call gone wrong, and a few tips on how it could have gone better.
Walk-In Customer Service
Has your business thought about its walk-in customer service? Clients walk into businesses. Whether it is in a store, a doctor’s office, an insurance company, or even a communications skills training company—customers enter, conduct business, and then leave. The real level of service is found, not in how the providing staff solves problems. Service, on […]
Customer Service 101 (Part 2)
Customer Service 101. Serving people is not always easy. In fact, it’s a great challenge. Yet, in the final analysis, the customer is the most important person to a business. Why? Because that customer, spending money, helps to ensure that each job at the business is kept (and perhaps more will be created). After all, when […]
Customer Service Questions: Ask the Right Ones
I called my wireless service provider and spent 45 minutes on hold waiting to speak to a supervisor. I wish that statement above was the setup to a joke with a feisty and funny punchline. But it’s not. It’s part of a phone call that took up much of my Tuesday afternoon. When I finally […]
It’s an “Inside Job” — Internal Customer Service
What is Internal Customer Service? You are valuable and so are your coworkers. You all deserve to be in a positive work environment, where people are treated with respect.
Angry Customers: Steps Customer Service Can Take With Aggressive Calls
How to deal with Angry Customers: 3 steps Customer Service representatives can Take To Deal With aggressive calls. Frustration happens to everyone.