Mastering Productivity: The Art of Running Effective Meetings
When people come to a meeting, they expect it to have a point, to actually get things done, and not to drag on forever. When meetings meet these expectations, people are happy to attend and give their best.
Emotional Intelligence
What do selling superstars excellent customer service agents brilliant leaders have in common? Emotional Intelligence (EI) is the ability to perceive, assess and positively influence one’s own and other people’s emotions. Emotions are habits, as old as the user. EI Includes: Self-awareness – knowing your own feelings. Managing emotions – despite fear or anger. Self-starting […]
Do you MANAGE? Do you SUPERVISE? Do you LEAD?
There are many definitions of Leadership. Do you manage, supervise, or lead?