Customer Service – An Emotional Experience
It is ironic that in some Customer Service scenarios, the problem may end up NOT being solved, yet, the customer continues to do business with the provider. In other cases, the problem is solved, and still despite the positive outcome, the customer exits. Why is this? The answer to this question lies in how the customer […]
Pluralses or Plurals’s – Learn to Pluralize Correctly
What’s the plural form of “deer”? Do you know how to pluralize correctly? Getting it wrong, and having your error discovered means a loss of credibility. Forming plurals of nouns correctly will show your audience that you’re smart and can communicate with respect. That is why we cover this in our business writing class. apple […]
Phone = Vehicle For Excellent Customer Service
Phone = Vehicle For Excellent Customer Service. The telephone is a powerful and efficient tool for connecting a potential client’s need with a solution.
Do you MANAGE? Do you SUPERVISE? Do you LEAD?
There are many definitions of Leadership. Do you manage, supervise, or lead?
Speech Preparation – Giving a Presentation
Do You Spend More Time Prepping Than Painting? Preparing to communicate effectively means that it will take more time in speech preparation than it will in delivery. This is the answer to today’s subject line. In the painting world, prep time is greater than actual paint time. Remember – prep is extremely important if you […]
Epic Fail: Proofread Your Writing Before Going To Print
What is an “Epic Fail”? The term, “FAIL” is widely used as an Internet trope where people superimpose the word, “FAIL” on images of the unsuccessful, or that which does not live up to what is expected. Usually, these FAILs aim to make people laugh and are quite funny. A few years ago, a teacher […]
Abbreviations: Should I Abbrev. or Abbreviate?
When it is appropriate to use abbreviations?
Capital Ideas: Majuscules and Minuscules (Using Capital Letters)
Using Capital Letters Using capital letters properly is a sign of respect for your audience and subject. By not using, or misusing capital letters, your readers may think that you don’t know what’s correct (or even worse, don’t care). It may send a message to others that makes you look thoughtless. None of us would […]
Customer Service 101
Creating the right customer service image.
“Service” simply means ”work done for another.“