Vocal Quality Matters
Your Voice’s Quality & Power How you use your voice can determine the success of your presentation. This includes your vocal quality and use of pauses or silence. The information in this week’s email applies to Public Speaking as much as it applies to your small-group interactions and phone calls. The listener can learn a […]
Listening is Inter-Reactive: Tony Levin on Listening
An expert in his field, he makes his living on his ability to listen and respond appropriately. We asked him to help us this is Tony Levin on Listening.
Us and Them or We and They
Disunity means that people have chosen sides. It becomes “Us and Them” or “We and They”. They have drawn lines and decided who is on their team, and who is on the opposing team. This is most easily classified as simple, destructive conflict. Yes, LACK OF UNITY= CONFLICT. When in conflict, participants lose perspective (the […]
Accuracy with Language
Express opinion and fact in the correct settings to make your point effectively. Let’s talk about Accuracy of Language! It’s important to be precise with our words, especially when sharing opinions. Imagine you’re chatting with friends about a movie. Instead of declaring, “That movie was the worst!”, try saying, “I thought that movie was really bad.” […]
Numbers When Writing
We use numbers all the time. However, do you ever think about how you use numbers when writing? It is time to make a habit. Follow the accepted standards (listed below). Always make sure that number use in a document is user-friendly–easy to understand. Spell out numbers one through nine. One, two, three, etc. Use figures […]
Our Customer Service Policy (Oh No!)
Should your business’s policies always be applied, in all cases, for all customers? Only company leadership can decide that. The most important thing when making business decisions is putting yourself in the customer’s position. Determine if these policieswill invite people to return, buy more, and become fans; or drive customers away to seek other providers. […]
Avoid the Murphy’s Law of Email – Improve Engagement
When a potential customer sends an email, will your response automatically start a dialogue? Avoid the Murphy’s Law of email. Keep your communication clear.
Carl Palmer on Listening
The Quieter You Are, the More You Will Hear Carl Palmer is one of the most respected rock drummers to emerge from Great Britain in the 1960s. He is a veteran of Emerson, Lake & Palmer, and Asia. Listening is what the world is all about. We listen to people cry out for help, to […]
Bullying and Microaggressions in the Workplace
Workplace bullying and microaggressions are serious issues that can significantly impact employees’ well-being and productivity. Bullying involves repeated, harmful mistreatment of individuals, characterized by threatening, humiliating, or intimidating behavior, work interference or sabotage, and verbal abuse. Addressing these behaviors is essential for creating a healthy, respectful, and inclusive work environment. Today we are going to […]