Simon Phillips on Listening
In order to play music, you have to have empathy; feeling and spirit for the for the song. I was taught that very early on, just by working with great musicians. It’s common sense. In order to play music, you have to listen.
The Persuasive Speech
How can we get people to do what they don’t want to do? The simple answer is that they need to see that what they currently do or have doesn’t work (well) and that if they do something different (better), they will benefit by taking the action.
Online Presenting Best Practices
The online-presenting means that we all use web-based video conferencing tools to allow users to meet online, with or without video. Improving Communications online classes use video, audio, and screen-sharing, as well as instructor/facilitator led, activity-based learning.
Not Being Self-Centered: It’s So Easy, UB4me Can Build Relationships
Did You Know It Is Not All About You? Not Being Self-Centered: UB4me I want you to think about this. I think we should all speak less about ourselves and focus more on others. I do this, and it’s quite effective. I encourage you to do the same. I will be more memorable to people by showing that I’m interested in them. That […]
Walk-In Customer Service
Has your business thought about its walk-in customer service? Clients walk into businesses. Whether it is in a store, a doctor’s office, an insurance company, or even a communications skills training company—customers enter, conduct business, and then leave. The real level of service is found, not in how the providing staff solves problems. Service, on […]
Punctuation Is a Sign of Respect
Punctuation provides structure and organization to written language. Has your smartphone gotten you into bad habits where it comes to punctuation? If the answer is yes, then your reader can think one of two things: The writer doesn’t know any better, and this is the best s/he could do; The writer does know better, and […]
Revising and Proofreading
So, it is over. You have finally finished the first draft! A quick proofread and you can be done, right? Not quite. Whether you are writing a proposal, a grant application, a college essay, or putting together the speech for the next quarterly meeting, there are a couple of crucial steps to take before you are done. […]
It’s an “Inside Job” — Internal Customer Service
What is Internal Customer Service? You are valuable and so are your coworkers. You all deserve to be in a positive work environment, where people are treated with respect.
Choosing the Right Word
Choosing the right word will guarantee that you will convey exactly what you mean, whereas choosing the incorrect word can sound wrong or can change the meaning of the statement. When do you use “input” or “enter”? What about the difference between “back-up” or “replacement”? How about “fix” or “resolve”? Ensure that words and expressions you […]