SPOTLIGHT: Vanessa Miller
Vanessa Miller is a Learning and Development Consultant with extensive experience in instructor-led, virtual, and in person training as well as all facets of the instructional design process.
Respect the customer – How do you communicate value?
Nothing says “We don’t care about you” more than a robo-call from one of the businesses that I use. Respect the customer.
3 Essentials for Negotiating in a Sale
“Let us never negotiate out of fear. But let us never fear to negotiate.” – John F. Kennedy When you work in sales, you already know that negotiation is essential for any deal. Any entry-level salespeople can tell you this. But how do you go about finding that sweet spot of give and take? Negotiating […]
HR Transformation: The Future is Digital
Digital Transformation – Have you heard that term a lot recently? Everyone involved in a business to adapt to support organizational goals.
Pauses When Speaking – No Need To Avoid Silence
Use silence to add to the effectiveness of a speech. Dead air is not always “bad.” Consider it the sound of the audience thinking.
More Essentials For Customer Service Skills
Last week we talked about 3 Essential Qualities for Customer Service – here are a few more to take under consideration.
3 Essential Customer Service Qualities for Business Growth
Pick me! Pick me! With so many choices out there for service providers, why should your company be ahead of the pack? Start with your customer service.
Anger and Conflict Management
Just because anger is a valid emotion, that doesn’t mean there is no need to manage it. It is up to each one of us to take control of ourselves whether at work, at school, or at home as best as we can.
A Bad Customer Experience
A Bad Customer Experience – Read a case study of a call gone wrong, and a few tips on how it could have gone better.