Emotional Intelligence in the Workplace Matters
Think about someone at work who is great at handling an upset customer. Or maybe they excel at defusing a tense meeting? Perhaps they just have a knack for keeping a stressful day from getting out of hand? None of that is luck, they are probably putting their Emotional Intelligence (EI) to use in the workplace. […]
Something About You and I
We recently revisited a Wall Street Journal article from a few years ago that a reader had shared with us on grammar in the workplace. It still feels just as relevant today as it did when we first read it.
Boost Outcomes with Interactive Online Training
Interactive, instructor-led training beats passive courses. Our online training classes pair small-group breakouts with hands-on practice and on-the-spot coaching so participants leave with better focus and real confidence.
From Escalation to Resolution: What Actually Works in the Moment
When customers are frustrated, the goal isn’t to win the interaction — it’s to lower the temperature so real communication can happen. The best de-escalation starts with calm, clear, and empathetic responses that help people feel heard, respected, and ready to work toward a solution.
Mastering Communication in Conflict: From Fight or Flight to Assertive Strategies
Enhance your skills in communication in conflict by shifting from Fight or Flight to Assertive approaches for better relationships.
Motivate Others to Act: Use the Action-Benefit Statement to Inspire Results
We’ve talked about this before in previous blogs, but it’s worth saying again—there’s no more important idea for any presentation than showing your audience how their actions can bring them real benefits. Showing the connection between effort and outcome is key. People act when they see why it’s worth their time. Action-Benefit as a Navigation […]
Your Face Is Talking – What Is It Saying?
What is that look on your face? Are you aware of your facial expressions when people talk to you? Well, they certainly are, so it is smart to keep them under control.
Empower Your Team with Confident Training Facilitation
Ready to elevate your team’s performance? Discover how confident training facilitation and well-designed training and development programs can empower your employees, foster a culture of growth, and achieve remarkable results.
Unlocking Life Balance Strategies for a Healthier, Happier You
Discover simple life balance strategies that help you manage time, reduce stress, and boost happiness both at work and at home.
Impromtu Speaking – What to Say When You Don’t Know What To Say
Learn how to handle impromptu speaking by quickly sharing a personal story, showing its impact, and ending with a simple takeaway for your audience.