The Power of Good Customer Service: The Illusion of Choice
Providing excellent customer service is crucial for the success of any business. It means goes beyond meeting basic expectations and creating remarkable experiences that leave a lasting impression. One effective strategy is to give customers the Illusion of Choice.
3 Pieces of Customer Experience
Customer experience (CX) is a complex and multi-faceted concept. It encompasses everything from the customer’s first interaction with a company to their last. But at its core, CX is all about how customers feel. There are three key pieces to CX: 1. Success Success is the degree to which customers are able to accomplish their […]
Successful Cross Team Collaboration
Facilitating Cross Team Collaboration –
Some tips about bringing together teams with different focus to work together on a common goal or project.
Respect the customer – How do you communicate value?
Nothing says “We don’t care about you” more than a robo-call from one of the businesses that I use. Respect the customer.
Business Writing and Customer Service?
We made it through lockdown, but a lot has changed. Thanks to a lack of face-to-face and an increase in technology use, we find ourselves circling back to a reality where a lot more business is conducted in writing. But how are business writing and customer service skills related? Recently, we were on a call […]
More Essentials For Customer Service Skills
Last week we talked about 3 Essential Qualities for Customer Service – here are a few more to take under consideration.
3 Essential Customer Service Qualities for Business Growth
Pick me! Pick me! With so many choices out there for service providers, why should your company be ahead of the pack? Start with your customer service.
A Bad Customer Experience
A Bad Customer Experience – Read a case study of a call gone wrong, and a few tips on how it could have gone better.
Simon Phillips on Listening
In order to play music, you have to have empathy; feeling and spirit for the for the song. I was taught that very early on, just by working with great musicians. It’s common sense. In order to play music, you have to listen.