How to Network at a Conference When the “Peopling” Feels Overwhelming
Learning how to network at a conference can be overwhelming, there is so much “peopling” to do. You know how it goes at these things. You walk into a room with your badge on and a fresh cup of coffee in your hand, while you scan the room for a familiar face. Conversations are happening […]
Emotional Intelligence in the Workplace Matters
Think about someone at work who is great at handling an upset customer. Or maybe they excel at defusing a tense meeting? Perhaps they just have a knack for keeping a stressful day from getting out of hand? None of that is luck, they are probably putting their Emotional Intelligence (EI) to use in the workplace. […]
Something About You and I
We recently revisited a Wall Street Journal article from a few years ago that a reader had shared with us on grammar in the workplace. It still feels just as relevant today as it did when we first read it.
From Escalation to Resolution: What Actually Works in the Moment
When customers are frustrated, the goal isn’t to win the interaction — it’s to lower the temperature so real communication can happen. The best de-escalation starts with calm, clear, and empathetic responses that help people feel heard, respected, and ready to work toward a solution.
The Power of Networking
The power of networking goes beyond exchanging contacts—it’s about building genuine relationships by focusing on others, helping you lead better and create a supportive, collaborative team environment.
Unlock Your Potential: The Power of a Customer Service Audit
Exceptional customer service is key to loyalty and success. However, there are times when some organizations fail to see things from their customers’ perspective. One of the services that Improving Communications provides is a Customer Service Audit (CSA). This gives a clear and unbiased view of the customer experience. This helps businesses find areas to improve and take […]
Ghosted – Effective Customer Service Skills?
Have you ever been in touch with a business and made arrangements with them only to have them go dark at some point during the process? In the dating world, they call this ghosting.
Customer Service Beyond Expectations: Soft Skills Unveiled
In today’s competitive market, simply providing good customer service isn’t enough. To really stand out, companies must work hard to connect with customers in special ways. This means going beyond just meeting their needs; it’s about giving them customer service beyond expectations, and an experience that they will remember. One effective way to do this is by […]
Emotional Intelligence and Customer Service
In the world of Customer Service, it is helpful when someone has a natural empathy for others, but it is even more important for them to develop strong Emotional Intelligence skills.