Customer Service Beyond Expectations: Soft Skills Unveiled
In today’s competitive market, simply providing good customer service isn’t enough. To really stand out, companies must work hard to connect with customers in special ways. This means going beyond just meeting their needs; it’s about giving them customer service beyond expectations, and an experience that they will remember. One effective way to do this is by […]
The Power of Good Customer Service: The Illusion of Choice
Providing excellent customer service is crucial for the success of any business. It means goes beyond meeting basic expectations and creating remarkable experiences that leave a lasting impression. One effective strategy is to give customers the Illusion of Choice.
3 Pieces of Customer Experience
Customer experience (CX) is a complex and multi-faceted concept. It encompasses everything from the customer’s first interaction with a company to their last. But at its core, CX is all about how customers feel. There are three key pieces to CX: 1. Success Success is the degree to which customers are able to accomplish their […]
The Customer Focused Mindset
What is a Mindset? A mindset is defined as the attitudes, inclinations, or beliefs of an individual. Those attitudes affect our actions. What is a Customer-Focused Mindset? A Customer-Focused Mindset is when attitudes and beliefs are aligned to help your customers in any way possible. Accordingly, you make sure they are confident that they are being treated with care and […]
Respect the customer – How do you communicate value?
Nothing says “We don’t care about you” more than a robo-call from one of the businesses that I use. Respect the customer.
Business Writing and Customer Service?
We made it through lockdown, but a lot has changed. Thanks to a lack of face-to-face and an increase in technology use, we find ourselves circling back to a reality where a lot more business is conducted in writing. But how are business writing and customer service skills related? Recently, we were on a call […]
Walk-In Customer Service
Has your business thought about its walk-in customer service? Clients walk into businesses. Whether it is in a store, a doctor’s office, an insurance company, or even a communications skills training company—customers enter, conduct business, and then leave. The real level of service is found, not in how the providing staff solves problems. Service, on […]
Customer Service 101 (Part 2)
Customer Service 101. Serving people is not always easy. In fact, it’s a great challenge. Yet, in the final analysis, the customer is the most important person to a business. Why? Because that customer, spending money, helps to ensure that each job at the business is kept (and perhaps more will be created). After all, when […]
Customer Service Questions: Ask the Right Ones
I called my wireless service provider and spent 45 minutes on hold waiting to speak to a supervisor. I wish that statement above was the setup to a joke with a feisty and funny punchline. But it’s not. It’s part of a phone call that took up much of my Tuesday afternoon. When I finally […]