It’s an “Inside Job” — Internal Customer Service
What is Internal Customer Service? You are valuable and so are your coworkers. You all deserve to be in a positive work environment, where people are treated with respect.
Nick Beggs on Listening
Nick Beggs is an English musician, noted for playing the bass guitar and the Chapman Stick. He is a member of Kajagoogoo and formerly Iona and Ellis, Beggs, & Howard. Nick has worked through the years with Steve Hackett and Steven Wilson. His current project is The Mute Gods. Listening Means Understanding Relationships There are […]
Customer Exit – Customer Service for the “Goodbye”
Sending away a happy customer, with a pleasant “goodbye” and a promise of future business, needs to be a priority.
What Is a “Bad Attitude”?
Attitude – noun Etymology: French, from Italian attitudine, literally, aptitude, from Late Latin aptitudin-, aptitudo fitness; a mental position with regard to a fact or state; a feeling or emotion toward a fact or state Have you ever eaten in a restaurant and realized along the way that your server had a bad attitude? It is not […]
Avoid These Blunders During Customer Engagement
Sometimes it makes no difference how good your product is or how strong your staff is, customers always remember their communications with your company.
Acknowledge – an Important Customer Service Principle
Many times, problem-solving interactions in businesses are moved directly to “the fix.” For some people, that is fine. After all, the customer approached the company to get a solution.
A Public Relations Nightmare
Canadian musician Dave Carroll suffered the loss of a valuable instrument at the hands of an airline carrier.
Customer Service – An Emotional Experience
It is ironic that in some Customer Service scenarios, the problem may end up NOT being solved, yet, the customer continues to do business with the provider. In other cases, the problem is solved, and still despite the positive outcome, the customer exits. Why is this? The answer to this question lies in how the customer […]
Phone = Vehicle For Excellent Customer Service
Phone = Vehicle For Excellent Customer Service. The telephone is a powerful and efficient tool for connecting a potential client’s need with a solution.