How to Network at a Conference When the “Peopling” Feels Overwhelming
Learning how to network at a conference can be overwhelming, there is so much “peopling” to do. You know how it goes at these things. You walk into a room with your badge on and a fresh cup of coffee in your hand, while you scan the room for a familiar face. Conversations are happening […]
Emotional Intelligence in the Workplace Matters
Think about someone at work who is great at handling an upset customer. Or maybe they excel at defusing a tense meeting? Perhaps they just have a knack for keeping a stressful day from getting out of hand? None of that is luck, they are probably putting their Emotional Intelligence (EI) to use in the workplace. […]
Something About You and I
We recently revisited a Wall Street Journal article from a few years ago that a reader had shared with us on grammar in the workplace. It still feels just as relevant today as it did when we first read it.
ONLINE: Emotional Intelligence for Interpersonal Excellence
Navigating the “Primitive Brain Hijack” to Build Trust and Rapport
In all instances, the ability to navigate complex human dynamics is as critical as technical expertise. Emotional Intelligence for Interpersonal Excellence is designed to transform the way you interact with everyone around you—from demanding customer encounters to daily collaborations with colleagues. By mastering emotional intelligence, you will move beyond impulsive reactions and develop the “command center” mindset necessary to lead with composure. This course provides the tools to bridge the gap between feeling an emotion and choosing a professional response, ensuring you remain the most effective person in the room, even when tensions run high.
Throughout this session, we explore the mechanics of the brain to understand why we feel “hijacked” during conflict and, more importantly, how to take back control. You will learn to identify your personal “emotional bait” and replace defensive instincts with assertive, solution-oriented communication. By practicing empathy and the “Empower & Ask” framework, you will gain the power to de-escalate frustration and build genuine rapport. Whether you are looking to strengthen team cohesion or deliver world-class service, this program equips you with a practical roadmap for creating positive outcomes in every interaction.
Participants will be able to:
- Manage “Primitive Brain Hijacks” using “Breathe, Name the Emotion, Think to Solve” to regain logical control during emotion interactions.
- Identify personal “Emotional Bait” and respond assertively (avoiding aggressive/Fight or passive/Flight behaviors) to maintain professionalism.
- Use empathy and validation to acknowledge emotions, de-escalate, and build rapport without necessarily agreeing with the upset.
- “Empower & Ask” to move from emotion to resolution by offering collaborative choices to the other person.
Online Format—Emotional Intelligence for Interpersonal Excellence is a 2-hour interactive virtual class for up to twenty people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.
Venue: Online
Description:
Learning from the comfort of your own device and preferred location. more…
Leadership Lessons: Nurturing Soft Skills for Effective Team Management
It’s no secret that the workplace is changing every day. What does this mean for leaders? Well, it’s no longer enough to just be good at your job. You need to be a team player who can motivate and inspire your team. Think of it this way: technical skills are important, but it’s those “soft skills” […]