Acknowledge – an Important Customer Service Principle
Many times, problem-solving interactions in businesses are moved directly to “the fix.” For some people, that is fine. After all, the customer approached the company to get a solution.
Jargon & Clichés – Just Low-Hanging Fruit
When jargon and clichés are used to the point of being meaningless, they waste time and effort, and sometimes just add to the confusion.
Good Customer Service = Good Information
Effective Customer Service means giving people good information so that they know what to do to navigate well in your place of business.
What Do You Need – Leadership Characteristics
If you lead other people (and even if you don’t), there are a number of character traits worthy of attention and development to ensure the best possible relationships with everyone.
Fifteenth Birthday – Thank You
Improving Communications is 15 years old! That’s a significant accomplishment. The Small Business Association claims that 30% of new businesses fail during the first two years, 50% during the first five years and 66% during the first 10. We managed to get past a lot of hurdles, despite many standard new-business challenges. When Improving Communications […]
Avoid Filler Words and Verbal Tics
When speaking in front of an audience, it can be very easy to fall back on filler words and verbal tics. You probably don’t even know that you are doing it! It’s distracting when a speaker continuously says “um” or “ah” during a presentation. It can even make the speaker sound like s/he’s not sure of […]
Kasim Sulton: One Word—Focus
Kasim Sulton on Listening: We communicate by spoken word and/or sound. The only way that I can participate in society on any level is by listening.
Happy Thanksgiving! (Gratitude)
Gratitude, Defined This week’s reminder comes from the Merriam-Webster Online Dictionary. It’s the definition of “Gratitude.” How you look at the world will affect the amount of thankfulness you have. Take a look at this definition and remember what you’re grateful for in your life. gratitude noun grat·i·tude \ˈgra-tə-ˌtüd, -ˌtyüd\ Definition: a […]
what if i use poor grammer will they hire me
Breathe deeply. Relax. “Poor Grammer”? This week’s headline was intentional. That’s a relief, right? We were sent an article that appeared in the Harvard Business Review. It was shared by an Improving Communications friend (and recipient of Defender of the Language award), Michael Rudegeair. Kyle Wiens, author of “I Won’t Hire People Who Use Poor Grammar. Here’s […]