Nick Beggs on Listening
Nick Beggs is an English musician, noted for playing the bass guitar and the Chapman Stick. He is a member of Kajagoogoo and formerly Iona and Ellis, Beggs, & Howard. Nick has worked through the years with Steve Hackett and Steven Wilson. His current project is The Mute Gods. Listening Means Understanding Relationships There are […]
An Executive Summary About Executive Summaries
The Executive Summary may be the only thing the reader will read. It is your chance to gain an advantage and make the persuasive case, ultimately to promote the reason why they would want to select your ideas.
Emotional Intelligence
What do selling superstars excellent customer service agents brilliant leaders have in common? Emotional Intelligence (EI) is the ability to perceive, assess and positively influence one’s own and other people’s emotions. Emotions are habits, as old as the user. EI Includes: Self-awareness – knowing your own feelings. Managing emotions – despite fear or anger. Self-starting […]
Customer Exit – Customer Service for the “Goodbye”
Sending away a happy customer, with a pleasant “goodbye” and a promise of future business, needs to be a priority.
What Is a “Bad Attitude”?
Attitude – noun Etymology: French, from Italian attitudine, literally, aptitude, from Late Latin aptitudin-, aptitudo fitness; a mental position with regard to a fact or state; a feeling or emotion toward a fact or state Have you ever eaten in a restaurant and realized along the way that your server had a bad attitude? It is not […]
Making A Great First Impression
A first impression takes only seconds to form, and can be very difficult to change. Most importantly, that first interaction will set the tone for any opinion or relationship that may follow. Be prepared.
Avoid These Blunders During Customer Engagement
Sometimes it makes no difference how good your product is or how strong your staff is, customers always remember their communications with your company.
Avoiding Death by Powerpoint
Stacking the Deck! Many PowerPoint presentation slides used in executive presentations are just awful. Most people cannot read and listen at the same time. Remember, your slides are supposed to augment your presentation, not BE the presentation. Here are some tips from our public speaking and presentation skills course. Use these ideas to streamline your PowerPoint and […]
Practice Makes Improvement
The research is done. The speech is ready. After piecing it all together, now comes the time to spend countless hours learning what to say during the actual presentation. There are many different methods to the art of practicing. But whether you decide to remember by making note cards (or an outline), reciting the information […]