How to Network at a Conference When the “Peopling” Feels Overwhelming
Learning how to network at a conference can be overwhelming, there is so much “peopling” to do. You know how it goes at these things. You walk into a room with your badge on and a fresh cup of coffee in your hand, while you scan the room for a familiar face. Conversations are happening […]
Emotional Intelligence in the Workplace Matters
Think about someone at work who is great at handling an upset customer. Or maybe they excel at defusing a tense meeting? Perhaps they just have a knack for keeping a stressful day from getting out of hand? None of that is luck, they are probably putting their Emotional Intelligence (EI) to use in the workplace. […]
Something About You and I
We recently revisited a Wall Street Journal article from a few years ago that a reader had shared with us on grammar in the workplace. It still feels just as relevant today as it did when we first read it.
Boost Outcomes with Interactive Online Training
Interactive, instructor-led training beats passive courses. Our online training classes pair small-group breakouts with hands-on practice and on-the-spot coaching so participants leave with better focus and real confidence.
From Escalation to Resolution: What Actually Works in the Moment
When customers are frustrated, the goal isn’t to win the interaction — it’s to lower the temperature so real communication can happen. The best de-escalation starts with calm, clear, and empathetic responses that help people feel heard, respected, and ready to work toward a solution.
Mastering Communication in Conflict: From Fight or Flight to Assertive Strategies
Enhance your skills in communication in conflict by shifting from Fight or Flight to Assertive approaches for better relationships.
Empower Your Team with Confident Training Facilitation
Ready to elevate your team’s performance? Discover how confident training facilitation and well-designed training and development programs can empower your employees, foster a culture of growth, and achieve remarkable results.
Leadership Lessons: Nurturing Soft Skills for Effective Team Management
It’s no secret that the workplace is changing every day. What does this mean for leaders? Well, it’s no longer enough to just be good at your job. You need to be a team player who can motivate and inspire your team. Think of it this way: technical skills are important, but it’s those “soft skills” […]
Unleashing Potential: The Powerful Secrets That Motivate Employees to Excel
What really motivates employees? When people are empowered and inspired, they take initiative and even feel a sense of ownership. Knowing what people really work for is a step toward achieving this goal.